frequently asked questions
Q.
What do I do if I have forgotten my password?
A.You can request a password reminder.
Q.
How do I obtain a quotation?
A.
iimprove’s iquote service is as simple as sending us your shopping list simply enter the type and quantity of the materials required from individual iplumb, ibuild, ikitchen and idoors departments and submit your iquote.
Q.
How long can I expect to wait until I receive my priced quotation?
A.
We aim to email quotations within 24 hours Monday-Friday, requests for quotations received over weekends or bank holidays will be returned on the following Tuesday.
Q.
How long is my quote valid for?
A.
Quotes are valid for 7 days.
Q.
Why do I need to register to shop?
A.
Registering with us helps us to make the quoting and ordering process as quick and easy as possible and allows you keep track of your quotes and orders online.
Q.
How do I place an order?
A.
Each iquote offers the flexibility to add individual items, a selection of items or the entire quote to your shopping basket. Then follow the simple steps which will take you through the payment procedure.
Q.
Do iimprove prices include vat?
A.
Yes vat is included in all our prices.
Q.
Can my order be delivered to an alternative address?
A.
Yes, details for delivery address are completed during check out process.
Q.
When will I receive my order?
A.
Delivery usually takes up to 5 working days after payment has been received, special orders may take longer.
Q.
Why has my card been declined?
A.
Your bank will be able to let you know why your card has been declined.
Q.
What payment methods do you accept?
A.
We accept Visa, Visa Delta, Visa Electron, Mastercard, Maestro and Solo.
Q.
Can I order from overseas?
A.
No we only accept orders from the UK.
Q.
How are my personal details and information secured?
Q.
By registering, will you pass my details on to other companies?
A.
No, we will not pass your details on to other companies.
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